Jan 10, 2010 the management of housekeeping is influenced by factors like size, type, standard and location of the hotel. Hotel housekeeping oup india oxford university press. Raghubalan, 9780199451746, available at book depository. Operations and management is a comprehensive textbook specially designed to meet the requirement of students pursuing courses in hotel management. Jul 01, 2014 read these 5 books to manage your hotel better. Housekeeper checklist resort management cleaning calendar management books.
How to apply the balanced scorecard approach to hotel management. The book is divided into three sections operations, design and management. The third edition of hotel housekeeping continues to provide a comprehensive and lucid coverage of the subject. Buy housekeeping operations, design and management book. It provides an exhaustive coverage of the core concepts of the subject. Housekeeping performs detailed work in guest rooms and hotel areas to provide a clean, comfortable environment for hotel guests to enjoy. I consider housekeeping to be the heart of hotels and it is only when something goes wrong that it is recognized just like our hearts. How a family root beer stand grew into a global hotel company. Operations and management oxford higher education raghubalan on. The overarching concept of the text spotlights three major areas of expertise required for the success of lodging professionals.
This is by far the most important of all the requisites pertaining to hotel housekeeping. Definition of housekeeping in a hotel career trend. I would recommend it to everybody that is interested in hospitality management. The role of a manager in housekeeping in the hotel industry. The second edition of housekeeping management is written from a management perspective of the executive housekeeper in the lodging industry. Hotel housekeeping management book by gajanan shirke author of various hospitality management book visit.
Housekeeping operations, design and management is a comprehensive textbook, which aims to cover all relevant theoretical and practical aspects of housekeeping with special reference to hotels. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Make a great first impression by getting and keeping your housekeeping in order. Housekeeping consists of a set of processes for the cleaning, repair and maintenance of accommodation, most notably in hospitality organizations, in hotels.
These tasks may be performed by members of the household, or by other persons hired for the purpose. The book arrived on time, packaged well and brand new. Im not going to put everything away, because it will all be out again tomorrow, but this is my concession to good housekeeping. The book will also incorporate new concepts of energy conservation and risk. Dec 30, 2018 hotel housekeeping departments can be considered hotel ambassadors because of their dedication and responsibility in maintaining the hotel s image. Working knowledge of hotel housekeeping management. Hotel department may be divided into the front of the house and back of the house and housekeeping works as the back of the house or they are also called heart of the house. Sheila perera fih glenmor manager, gleneagles hotel.
The book discusses all important aspects of housekeeping such as role. In this case, hotel shall still have a housekeeping department but to a minimum number of staff. Then, step by step, she should build up the general cleanliness of the house. Before i go to bed, i clear a safe access path from the front door to the bedrooms. The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations. Sep 06, 2014 sep 6, 2014 free download hotel housekeeping. Perfecting the art of customer service, 5 without reservations. Smritee raghubalan is the head of department, housekeeping, and training and placement coordinator at the global institute of management science, mumbai, has over 10 years of professional experience, which includes teaching accommodation operations, housekeeping management, and food science and nutrition at various hotel management colleges. Beginning with an overview of the hospitality industry and the housekeeping department, the book discusses in detail management of housekeeping personnel. The housekeeping department is headed by an executive housekeeper sometimes referred to as housekeeping manager the procedure of cleaning guest rooms by the housekeeping department can be summarized in the following way. Home management expert and bestselling author emilie barnes comes to the aid of every clutter keeper with 101 simple. Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, and bill payment. Hotel housekeeping tips, housekeeper checklist, lux hotels, frequent flyer program, menu book, hotel services, higher education, bed and breakfast. Download pdf hotel and hospitality management housekeeping.
This book of hotel housekeeping provides knowledge on general operations and management, continues its endeavour to provide a comprehensive text to students of certificate, iti, diploma, undergraduate, and postgraduate courses in hotel management. Read on for our five ways for better organization in hotel housekeeping management. Housekeeping departments staffs are those staffs which have very little or no direct contact with the guest. Hotel management and operations, fifth edition provides a practical, uptodate, and comprehensive approach to how professionals across the industry manage different departments within their operation. Housekeeping management book authorstream presentation. Hotel housekeeping, f6243 this quarterly, lettersized playbook provides 2 pages per day and is designed specifically for hotel operations. Since a reasonable standard of cleanliness, comfort and service is expected at the lowest possible cost, in respective of the size of the hotel, the standard of housekeeping department plays a vital role in keeping or maintaining the reputation of the hotel and in finding out if the. Careers360 provides various hospitality and tourism entrance exam e books for you to prepare for all entrance exams, download them free and improve your preparation strategies. The text explores the role of the housekeeping department in hotellodging. Now in its fifth edition, professional management of housekeeping operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. These are the best hotel management books free and paid. English for hotels is designed to help train the following hotel staff. Ready to get your housekeeping management team in tiptop shape. Brinkmanstaneva, m 20, housekeeping management, in key concepts in hospitality management.
However, considering that the hospitality industry is constantly reinventing in self, its important to stay in the know, and these ten books will help you do just that. Operations and management oxford higher education old edition book online at best prices in india on. Hotel and hospitality management housekeeping download hotel and hospitality management housekeeping ebook pdf or read online books in pdf, epub, and mobi format. Sage books the ultimate social sciences digital library. This book deservedly ranks among the best hotel management books and top hotel management ebooks. Oct 26, 2007 now in its fifth edition, professional management of housekeeping operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. A housekeeping manager would spend at least some time working from an office within the hotel, coordinating schedules, hiring employees and performing other duties. The housekeeping department, in any hotel business, contributes to major amount of profit though it is. The best housekeeping management book that there isthere are good examples, clear explanations of procedures and a lot of exercises for practice.
Operations and management continues its endeavour to provide a comprehensive text to students of diploma, undergraduate, and postgraduate courses in hotel management. Authored by jason allan scott, the book is a mustread for anyone who holds a management position within a hotel or any hospitality outfit. Professional management of housekeeping operations. It is a premium release that can be bought from different online platforms. Hotel housekeeping i about the tutorial hotel housekeeping is an activity of keeping the hotel clean, tidy, and up to the highest standard of conduct. Next learn the location of rooms and become familiarized with every piece of furniture in them. Aug 01, 2016 a housekeeping team that is organized and efficient will be ready for those huge influxes of guests when flights are canceled or the weather suddenly changes. Click download or read online button to hotel and hospitality management housekeeping book pdf for free now. As a hotel manager, theres always something to do to keep your hotel profitable 34 hours in a day. However, she may also need to spend time in other areas of the hotel, supervising and training workers, performing inspections and liaising with other hotel managers and executives.